Terms of Service

These terms govern use of the IIH Money platform and this website. They are one part of the agreement. The others are the order form or plan you signed up under, and the data-processing terms covering the business records you put into the platform.

Where an order form and these terms conflict, the order form governs for that customer. Where these terms and the Privacy Policy address the same subject, the Privacy Policy governs how information is handled.

If you accept these terms on behalf of an organisation, you confirm that you are authorised to bind it, and “you” then means that organisation. If you do not accept them, do not use the service.

• Provide accurate account and organisation details, including the tax identification details that appear on documents, and keep them current. A document is only as correct as the details behind it.
• Keep credentials confidential. You are responsible for activity carried out under your account.
• You are responsible for the users you invite and the permissions you grant them. Role-based permissions are yours to configure; we do not adjust them on your behalf.
• Remove access promptly when someone leaves your organisation or changes role.
• Tell us without undue delay if you believe an account has been accessed without authorisation.

You are responsible for the accuracy and lawfulness of the content you put into the platform, and for having the right to supply it — including details of counterparties that you did not create yourself.

You must not use the service to:

• issue, alter or back-date documents so that they misrepresent a transaction;
• report or file to a tax authority on behalf of a party you are not authorised to represent;
• evade a tax, invoicing or reporting obligation, or help another party evade one;
• upload malware, or content you have no right to upload or transmit;
• probe, scan or interfere with the platform’s security, or attempt to reach another customer’s data;
• reverse engineer, decompile or copy the platform, or use access to it to build a competing product;
• circumvent plan limits, including the invoice-volume basis on which Business plans are priced;
• resell the service or make it available to a third party as a service of your own, unless your order form permits it;
• place automated load on the platform beyond ordinary use of the interfaces we provide.

Where use breaches this section we may act before the end of a billing period — see suspension and termination.

You own the business records you put into the platform. Nothing in these terms transfers ownership: invoices and line items, tax identification numbers, payment records, customer and supplier details, records synced from your systems, and the audit trail over all of them remain yours.

To run the service we need permission to act on those records. You grant us a non-exclusive, worldwide, royalty-free licence, for the term of the agreement, to host, store, copy, transmit, transform and display them for the purpose of operating the service — which includes:

• converting documents into the e-invoice formats a jurisdiction or a counterparty requires;
• transmitting them to tax authorities for reporting or clearance;
• exchanging them with the systems you have connected;
• generating the audit trail and the reporting you see in the product;
• creating backups, and restoring from them.

The licence exists to operate the service for you and for no other purpose. It ends when the records are deleted, except where a statutory retention obligation requires them to be kept — the Privacy Policy sets out retention.

We may use aggregated, de-identified operational data — document volumes, error rates, performance — to operate, secure and improve the service. That data does not identify you, your counterparties or the contents of your documents.

The platform connects to systems you choose: ERP, accounting, CRM and banking. Those connections are made on your authority, using credentials you supply.

• The connected system is operated by its own provider, under that provider’s terms. We are not a party to that relationship.
• Providers change, deprecate and withdraw their interfaces. A connection may need reconfiguring, or may cease to be available, for reasons outside our control.
• What syncs, and in which direction, depends on what the connected system exposes to us.
• Disconnecting stops further syncing. It does not withdraw records already delivered to the other system.

You are responsible for having the right to connect a system and to move its records into the platform.

Where the service reports or clears a document with a tax authority, it transmits what you entered, in the format that authority requires. Three consequences follow.

• The content is yours. You are responsible for the accuracy and legality of what is filed and for your own tax position. We are not your tax adviser, and use of the platform is not tax advice.
• Authorities control acceptance. A document can be rejected, queued or delayed by an authority’s own systems and rules. We report the outcome back to you; we cannot overrule it.
• Mandates change on the authority’s timetable. Formats, thresholds and deadlines are set by authorities. We track changes and update the service, but we cannot guarantee that a specific change is supported before the authority brings it into force.

Nothing in the service relieves you of an obligation that the law places on you directly.

We use commercially reasonable efforts to keep the platform available, and we plan disruptive maintenance to limit its impact. Where a specific availability commitment or support response time applies to you, it is stated in your order form. This page does not set one, and you should not read a commitment into it.

The service will change. We add and improve functionality continuously, and we may retire functionality that is no longer viable. We will not materially reduce the core functionality you are paying for during a paid term without telling you first.

Some interruptions are outside our control — connected systems, tax-authority endpoints, networks and infrastructure providers. Our responsibility for those is limited as set out in limitation of liability.

Fees follow the model published on the pricing page:

• Individual is free to start.
• Business is priced on invoice volume — quoted against what you actually send, rather than a fixed list price.
• Enterprise is scoped and quoted with our team.

The amounts that apply to you, the currency, the billing period and the payment terms are in your order form or plan. This page states no prices. Taxes are your responsibility and are additional unless the order form says otherwise.

If an invoice from us is overdue, we may suspend the service after giving notice and a reasonable opportunity to pay. Cancellation and refund terms are those set out in your agreement.

Suspension

We may suspend access, in whole or in part, where:

• fees remain overdue after notice;
• use breaches acceptable use;
• there is a credible security risk to the platform or to other customers;
• we are required to suspend by law.

We will keep a suspension to what is necessary and restore access once the cause is resolved.

Termination

Either party may terminate as the order form provides. Either party may also terminate for a material breach that is not cured within a reasonable period after written notice describing it.

What happens to your records

Before the agreement ends, and for a reasonable period afterwards, you can export your records. After that we delete them, except where a statutory retention obligation requires them to be kept — in which case they are retained under the Privacy Policy and are not available for ordinary use. Suspension is not deletion: suspended data is retained while the cause is being resolved.

Each party will learn things about the other that are not public — your records, configuration and commercial plans on our side; our non-public technical, security and commercial information on yours. Each party will use the other’s confidential information only to perform the agreement, protect it with at least the care it applies to its own, and disclose it only to people who need it and are bound to keep it confidential.

This does not apply to information that is public without a breach of the agreement, was already lawfully known, or is independently developed without reference to the other party’s information. Where disclosure is legally compelled, the disclosing party will give notice wherever it is lawfully able to.

We warrant that we will provide the service with reasonable skill and care, and that we have the right to provide it to you.

Beyond that, and to the extent the law allows, the service is provided as it is. In particular we do not warrant that:

• it will be uninterrupted or free of errors;
• it will make you compliant with the tax law of any jurisdiction — compliance depends on what you file and on obligations that rest with you;
• a tax authority or a connected system will accept, process or respond to any particular document;
• it is fit for a purpose you have not told us about.

Nothing here excludes a warranty that cannot lawfully be excluded.

Neither party is liable to the other for:

• loss of profit, revenue, anticipated savings, goodwill or business opportunity;
• business interruption;
• taxes, penalties, interest or fines assessed against a party by an authority;
• indirect or consequential loss,

even where the loss was foreseeable or the party was told it was possible.

Each party’s total liability under the agreement is capped. The cap, and the way it is calculated, is stated in the order form, because it is negotiated with the commercial terms rather than fixed on a public page.

These limits do not apply to liability that cannot be limited by law, including death or personal injury caused by negligence, and fraud or fraudulent misrepresentation. Nor do they limit your obligation to pay fees properly due.

• Entire agreement — the agreement replaces earlier discussions and representations about the same subject.
• Severability — if a provision is unenforceable, it is limited to the minimum extent necessary and the rest stands.
• No waiver — not enforcing a right on one occasion does not waive it.
• Assignment — neither party may assign the agreement without the other’s consent, except to a successor to its business. Our use of sub-processors is governed by the Privacy Policy rather than by this clause.
• Notices — notices go to the contacts recorded in the account and in the order form; anything else can be raised through the contact form.
• Events outside reasonable control — neither party is liable for a failure caused by an event beyond its reasonable control, but this does not excuse payment of amounts already due.
• Survival — the sections on your data, confidentiality, disclaimers, limitation of liability and governing law survive termination.
• No third-party rights — the agreement confers rights only on you and on us.

Last reviewed: not yet reviewed by legal counsel — see the notice at the top of this page.

This document is versioned with the service rather than dated. The version you are reading is the current version; when the service changes in a way that affects it, the text on this page changes with it. There is no effective date printed here, and that is deliberate: a date on an unreviewed draft would imply an approval that has not happened.

When a final, counsel-reviewed version is published, material changes will be communicated through the service or to account contacts before they take effect, and the draft notice at the top of this page will be removed.

The governing law, and the forum for resolving disputes, are specified in the customer’s order form, because they are agreed with the commercial terms rather than fixed on a public page. This page names no jurisdiction, and none should be inferred from where the service happens to be offered or from the languages it supports.

Before starting a formal dispute, each party will raise the issue with the other and attempt to resolve it through the contact route named in the agreement. Nothing in this paragraph prevents either party from seeking urgent relief to protect its rights or its confidential information.

Send questions through the contact form. If you already have an agreement with us, a question about how a specific clause applies to it should go through the contact route named in that agreement, so that it is answered against your actual terms rather than against this page.

Read alongside our Privacy Policy and Cookie Policy.